FAQs

FREQUENTLY ASKED QUESTIONS

 

On this page you’ll find answers to some of the most common questions about our services, policies, and location.

 

WHERE IS MY INSTRUCTION MANUAL?

 

KBR Machinery provide documentation with all New Conveyors supplied to our customers. We hold information on all supplied conveyors, so if you have any missing information, please contact us with your original Quotation and Invoice Number.

 

WHAT IS KBR MACHINERY’S WARRANTY?

 

All of our New and Reconditioned conveyors come with a one-year (12 month) warranty that covers repairs and replacement parts.

Used Conveyors will be sold with a standard 3 month warranty against replacement parts.

In addition, you’re entitled to free technical support and advice from our team of technical specialists and customer service representatives with years of hands-on experience.

 

DOES KBR MACHINERY SELL REPLACEMENT PARTS?

 

We hold a number of parts in stock which are ready for immediate dispatch. As the nature of conveyor building generally incorporates custom designs and builds, we will at times be required to manufacture parts to suit customer requirements.

If you require a part for your conveyor, call +44(0) 1952 583 837 to discuss your requirements with one of our technical team.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

 

We accept the following forms of payment:

  • Paypal
  • BACS
  • Cheque

If you would like to pay by cheque, money order, or wire transfer, call +44(0) 1952 583 837 to arrange payment with one of our sales team.

 

CAN I PURCHASE A MACHINE THROUGH FINANCE INSTEAD OF BUYING IT OUTRIGHT?

Yes, all our equipment can be financed, we now offer a financial service through Shire Asset Finance for all of our New and Used Equipment.

We would firstly require you to contact us, so we can provide you with a quotation, which can be used to calculate your repayment plan with them.

For a Finance Quotation, please feel free to contact them directly, where they will be able assess your eligibility.

Finance is subject to status and is for limited companies only.

Allan Robinson
Sales Executive

SAF Leasing Ltd T/A Shire Asset Finance

Tel: 01827 300350 Ext:435 Fax: 01827 300359

Shire Asset Finance
1 Calico Business Park, Sandy Way, Tamworth, Staffordshire, B77 4BF

 

WHERE ARE KBR MACHINERY’S PRODUCTS MADE?

 

All our manufactured equipment is made here in the U.K. We also build our machines with parts, which are Manufactured in Germany, Denmark and the USA.

 

WHERE CAN I GET HANDS-ON WITH A NEW OR USED CONVEYOR?

 

You can stop by any time during business hours (08:30 – 16.30) at any of our Telford Site for a demonstration (Subject to availability). For best results, you might want to call ahead to make sure that a given conveyor is in stock.

 

I AM A RE SELLER, HOW CAN YOU HELP?

 

KBR Machinery offer discount to re sellers within the same industry, in order to promote our products. +44(0) 1952 583 837 to learn more about our local re seller network.