FAQs
FREQUENTLY ASKED QUESTIONS
Welcome to our FAQs section where we address common inquiries regarding our services, policies, and location.
1. WHERE IS MY INSTRUCTION MANUAL?
At Kbr Conveyor Sections, we ensure that documentation accompanies all New Conveyors provided to our customers. Should you find any missing information, please reach out to us with your original Quotation and Invoice Number. We maintain records of all supplied conveyors to assist you promptly.
2. WHAT IS KBR CONVEYOR SECTIONS’S WARRANTY?
Our commitment includes a one-year (12-month) warranty for all New and Reconditioned conveyors, covering repairs and replacement parts. Used Conveyors are sold with a standard 3-month warranty against replacement parts. Additionally, you benefit from complimentary technical support and advice from our seasoned team of technical specialists and customer service representatives.
3. DOES KBR CONVEYOR SECTIONS SELL REPLACEMENT PARTS?
We stock a variety of parts ready for immediate dispatch. Given the bespoke nature of conveyor building, there are instances where we manufacture parts tailored to your requirements. For any part needs, please contact our technical team at sales@conveyorsections.co.uk or call +44(0) 1952 583 837 to discuss your specifications.
4. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments through Paypal, BACS, and cheque. For cheque, money order, or wire transfer payments, kindly contact us at sales@conveyorsections.co.uk or call +44(0) 1952 583 837 to coordinate with our sales team.
5. CAN I PURCHASE A MACHINE THROUGH FINANCE INSTEAD OF BUYING IT OUTRIGHT?
Yes, financing options are available for all our equipment through Shire Asset Finance. Begin by contacting us for a quotation, which can be used to calculate your repayment plan with Shire Asset Finance. For a Finance Quotation, reach out to them directly to assess your eligibility. Please note that finance is subject to status and is available for limited companies only.
6. WHERE ARE KBR CONVEYOR SECTIONS’S PRODUCTS MADE?
All our manufactured equipment is proudly made in the U.K. Additionally, we incorporate parts from manufacturers in Germany, Denmark, and the USA into our machines.
7. WHERE CAN I GET HANDS-ON WITH A NEW OR USED CONVEYOR?
Feel free to visit us during business hours (08:30 – 16:30) at any of our Telford sites for a demonstration, subject to availability. To ensure the conveyor you're interested in is in stock, it's advisable to call ahead.
8. I AM A RESELLER, HOW CAN YOU HELP?
For resellers within the same industry, Kbr Conveyor Sections offers discounts to promote our products. Contact us at sales@conveyorsections.co.uk or call +44(0) 1952 583 837 to learn more about joining our local reseller network.
9. HOW CAN I REQUEST A QUOTATION FOR A SPECIFIC CONVEYOR MODEL?
To request a quotation for a specific conveyor model, simply reach out to our sales team via email at sales@conveyorsections.co.uk or call us at +44(0) 1952 583 837. Please provide details such as the conveyor type, desired specifications, and any customization requirements.
10. DOES KBR CONVEYOR SECTIONS OFFER INSTALLATION SERVICES FOR CONVEYORS?
Yes, we provide installation services for our conveyors. Our experienced technicians can efficiently install the equipment at your facility, ensuring optimal performance. For installation inquiries, please contact our customer service team to schedule an appointment.
11. WHAT TRAINING OPTIONS ARE AVAILABLE FOR OPERATING KBR CONVEYOR SECTIONS’S CONVEYORS?
We offer comprehensive training sessions for operating our conveyors. Whether you're a new user or need refresher training, our experts will guide you through the operation and maintenance procedures. To arrange a training session, please contact our customer service team to discuss your requirements.
12. HOW CAN I REQUEST TECHNICAL SUPPORT FOR MY KBR CONVEYOR SECTIONS CONVEYOR?
If you require technical support for your Kbr Conveyor Sections conveyor, simply contact our technical team at sales@conveyorsections.co.uk or call +44(0) 1952 583 837. Our specialists will assist you with troubleshooting, maintenance tips, and any other technical queries you may have.
13. WHAT SAFETY FEATURES ARE INCORPORATED INTO KBR CONVEYOR SECTIONS’S CONVEYORS?
Our conveyors are equipped with various safety features to ensure operator protection and compliance with safety regulations. These features may include emergency stop buttons, safety guards, interlocking mechanisms, and safety sensors.
14. CAN KBR CONVEYOR SECTIONS PROVIDE CUSTOMISED CONVEYOR SOLUTIONS?
Yes, we specialize in providing customised conveyor solutions tailored to meet your specific requirements. Whether you need modifications to existing designs or a completely bespoke conveyor system, our engineering team can work with you to develop the ideal solution.
15. DOES KBR CONVEYOR SECTIONS OFFER MAINTENANCE CONTRACTS FOR CONVEYORS?
Yes, we offer maintenance contracts to ensure the ongoing reliability and performance of your conveyor systems. Our maintenance plans can be tailored to suit your needs and may include regular inspections, preventive maintenance, and emergency support services.
16. HOW DOES KBR CONVEYOR SECTIONS ENSURE QUALITY CONTROL IN MANUFACTURING?
We adhere to strict quality control processes throughout the manufacturing of our equipment to ensure that each conveyor meets our high standards of quality and reliability. These processes include thorough inspections, testing procedures, and adherence to industry standards.
17. WHAT ENVIRONMENTAL CONSIDERATIONS ARE TAKEN INTO ACCOUNT IN KBR CONVEYOR SECTIONS’S MANUFACTURING PROCESS?
We are committed to sustainability and environmental responsibility in our manufacturing processes. We strive to minimise waste, reduce energy consumption, and use eco-friendly materials wherever possible to lessen our environmental impact.
18. CAN KBR CONVEYOR SECTIONS ASSIST WITH CONVEYOR SYSTEM INTEGRATION INTO EXISTING FACILITIES?
Yes, our team of experts can assist with the integration of conveyor systems into existing facilities, ensuring seamless operation and compatibility with your existing infrastructure. We can provide consultation, planning, and implementation services to facilitate a smooth integration process.
19. WHAT IS THE LEAD TIME FOR ORDERING A CUSTOMISED CONVEYOR SYSTEM?
The lead time for ordering a customised conveyor system may vary depending on the complexity of the project and current production schedules. Our sales team can provide you with an estimated lead time based on your specific requirements.
20. HOW DOES KBR CONVEYOR SECTIONS ENSURE CUSTOMER SATISFACTION?
At Kbr Conveyor Sections, customer satisfaction is our top priority. We strive to provide exceptional service, high-quality products, and ongoing support to ensure that our customers' needs are met and expectations are exceeded. We welcome feedback and continually seek ways to improve our offerings to enhance customer satisfaction.
21. WHAT ARE THE OPERATING TEMPERATURE LIMITS OF KBR CONVEYOR SECTIONS’S CONVEYORS?
Our conveyors are designed to operate within specific temperature ranges to ensure optimal performance and longevity. Please refer to the product specifications or consult with our technical team for information regarding the operating temperature limits of our conveyors.
22. CAN KBR CONVEYOR SECTIONS PROVIDE REFERENCE CUSTOMER CASE STUDIES?
Yes, we can provide reference customer case studies upon request. These case studies highlight successful implementations of our conveyor solutions in various industries and applications. Please contact our sales team for more information.
23. ARE KBR CONVEYOR SECTIONS’S CONVEYORS COMPATIBLE WITH INDUSTRY STANDARD CONTROLS AND AUTOMATION SYSTEMS?
Yes, our conveyors are designed to be compatible with industry-standard controls and automation systems. This compatibility ensures seamless integration with your existing equipment and facilitates efficient operation and control of the conveyor system.
24. WHAT IS THE AVERAGE LIFESPAN OF KBR CONVEYOR SECTIONS’S CONVEYORS?
The average lifespan of our conveyors depends on various factors, including usage intensity, maintenance practices, and environmental conditions. With proper care and maintenance, our conveyors are designed to provide many years of reliable service. Our technical team can provide guidance on extending the lifespan of your conveyor system.
25. DOES KBR CONVEYOR SECTIONS PROVIDE DEMONSTRATION VIDEOS OF ITS CONVEYOR SYSTEMS?
Yes, we offer demonstration videos of our conveyor systems to provide a visual overview of their features, operation, and capabilities. These videos can be accessed on our website or requested from our sales team for a more detailed demonstration.
26. CAN KBR CONVEYOR SECTIONS ASSIST WITH CONVEYOR SYSTEM DESIGN AND LAYOUT PLANNING?
Yes, our engineering team can assist with conveyor system design and layout planning to optimise efficiency, productivity, and space utilisation in your facility. We can provide customised layout designs and recommendations based on your specific requirements and constraints.
27. DOES KBR CONVEYOR SECTIONS OFFER TECHNICAL DOCUMENTATION AND MANUALS FOR ITS CONVEYOR SYSTEMS?
Yes, we provide comprehensive technical documentation and manuals for our conveyor systems, including installation guides, operation manuals, and maintenance instructions. These resources are designed to assist users in properly installing, operating, and maintaining their conveyor systems.
28. CAN KBR CONVEYOR SECTIONS PROVIDE TEST RUNS OF ITS CONVEYOR SYSTEMS PRIOR TO PURCHASE?
Yes, we offer test runs of our conveyor systems prior to purchase to allow customers to evaluate their performance and suitability for their specific applications. Test runs can be arranged at our facilities or on-site at your facility, depending on your preference and logistical considerations.
29. WHAT ARE THE ENERGY CONSUMPTION CHARACTERISTICS OF KBR CONVEYOR SECTIONS’S CONVEYOR SYSTEMS?
Our conveyor systems are designed to optimise energy efficiency and minimise energy consumption during operation. We utilise energy-efficient components and design features to reduce power usage without compromising performance, helping our customers save on operating costs and minimise their environmental footprint.
30. DOES KBR CONVEYOR SECTIONS PROVIDE AFTER-SALES SUPPORT AND MAINTENANCE SERVICES FOR ITS CONVEYOR SYSTEMS?
Yes, we offer comprehensive after-sales support and maintenance services for our conveyor systems to ensure their continued performance and reliability. Our support services include technical assistance, spare parts supply, preventive maintenance programs, and emergency repair services to minimise downtime and maximise productivity for our customers.